From Expert Knowledge to
Knowledge Portal
Digitizeexpert (implicit) knowledge from the brains of your frontline experts
Aggregateimplicit & explicit knowledge into knowledge portal
Optimizemaintenance & service processes
Machine Troubleshooting
NOT FROM MACHINE DATA, but by expert knowledge,
Intelligently
~ 10% unplanned machine downtime reduction!
Performance Gap Elimination
Digitize and share best practices.
Your whole team enabled. All become best performers.
60% productivity gain
Reasoning AI for Maintenance
Accurate KNOWLEDGE AI without hallucination
Foster human-AI collaboration in human-centric,
process-oriented maintenance scenarios.
Process Optimization
All expert (implicit) and machine (explicit) knowledge all in one place!
High 6 figure savings already in first year
Current practice in maintenance have limitations
Machine Manuals
No direct fault-root cause mapping; slow critical info retrieval
Static one-way content without feedback or real-time updates
Service Reports
Sparse, unstandardized, unstructured field service records
Historical logs rarely revisited or repurposed for reuse
Al assisted Chatbots
No advanced fault-cause matching; unable to handle complex troubleshooting
Rigid Q&A logic, not aligned with end-to-end maintenance workflows
Knowledge Portals
Only document/record-based, missing implicit expert know-how
Siloed machine data, no dedicated unified equipment knowledge hub
Addressing concrete problems at different levels
Machine Level
Knowledge
Application
Faster Resolution
Operational Level
Knowledge
Transparency
Smarter Process
Organizational Level
Knowledge
Sharing
Scalable Potentials
Market Level
Knowledge
Preservation
Future Growth
SAP Integration
Accessing expert knowledge directly from SAP to
- Optimize entire machine troubleshooting and reparation workflow
- Upskill employees onboarding and continuous training
- Preserve knowledge from being lost
Upcoming Events
Online Webinar
15.00 – 16.00 I 11.06.2026
Digitalization of expert knowledge – Empowering maintenance teams through best practices to reduce unplanned machine downtime and increase productivity.
